Moneypenny AI Receptionist review 2026: UK and US prices, features, languages, GDPR, who it suits, and how Telofia and Voxiora compare as alternatives.
Moneypenny AI Receptionist is a hybrid service from a UK answering company: an AI answers your calls and can hand over to Moneypenny's human receptionists 24/7 or to your own team. Published prices are £25/month in the UK and $99/month in the US (a Moneypenny US blog post cites $84/month), but included calls or minutes, overage and setup fees are not published. For self-service setup, Polish calls or EU phone numbers, Telofia (publisher's partner) and Voxiora (publisher's partner) are the stronger fit.
Verdict in brief
Moneypenny is a reasonable choice for UK and US businesses that want an AI front line with a human safety net and HubSpot or Salesforce connections. Its weak points for buyers are pricing transparency, no published free trial, no published language list and no stated Poland or EU phone numbers. It scores 7/10 in our catalog (methodology).
What Moneypenny AI Receptionist is and who makes it
Moneypenny is a UK-headquartered answering service that added an AI receptionist on top of its human receptionist teams. The AI answers calls, books appointments, sends SMS and produces transcripts; when a call needs a person, it escalates to Moneypenny's human receptionists around the clock or to your staff.
- Type: answering service + AI
- Operations: UK and US run separately, with different sites and pricing models
- Industry versions: general business, automotive, property, hospitality and legal
- Voices: neutral and Yorkshire accents, plus voice cloning
Full catalog data is on the Moneypenny AI Receptionist profile.
Plans and real monthly cost
Pricing is quote-led. Moneypenny publishes headline monthly prices, but not what they include in calls or minutes.
| Plan | Published price | Included calls/minutes | Overage | Free trial | Setup fee |
|---|
| AI Receptionist (UK) | £25/month | Not published | Not published | None published | Not published |
| AI Receptionist (US) | $99/month | Not published | Not published | None published | Not published |
| AI Receptionist (US, per Moneypenny US blog) | $84/month | Not published | Not published | None published | Not published |
| Live receptionist (US) | $132/month | Not published | Not published | None published | Not published |
Because included volume is not published, a cost per minute cannot be calculated. Two US figures ($99 on the product page, $84 in a Moneypenny blog post) appear on vendor pages, so confirm the current price in your quote. The cost of transferring calls to human receptionists is not published either; ask for it in writing, since it can shape the real monthly bill.
Features: what it does well
- Human backup 24/7: the AI can escalate to Moneypenny's human receptionists around the clock
- Appointment booking via Calendly
- Call transfer to your team
- SMS follow-up and call transcripts
- CRM integrations: HubSpot and Salesforce
- Voice choice: accents and voice cloning for brand consistency
Not stated by the vendor: call recording, training from your website, automatic language switching, API and webhooks.
Languages and regions
Moneypenny does not publish a language list. The US page indicates English (en-US) only, while a Moneypenny UK video says the AI can support multiple languages "such as Spanish and French". Polish is not mentioned, so Polish support is not confirmed.
Phone numbers: Moneypenny operates in the UK and US. No Poland or EU number availability is stated.
Setup and integrations
Setup is sales-led: you request a quote rather than starting a self-service account, and setup time and fees are not published. Integrations named by the vendor are Calendly for booking and HubSpot and Salesforce for CRM. API and webhooks are not stated by the vendor.
Privacy and GDPR
Moneypenny's US page states GDPR and CCPA compliance, with encryption, access controls and audit logs. Data hosting location is not published in our data, so EU-based buyers should request a data processing agreement and confirm where call data is stored.
Ratings
Our catalog score is 7/10. No G2, Capterra or Trustpilot rating for the AI product itself is recorded.
Pros and cons
Pros
- AI plus 24/7 human receptionist escalation
- Low published UK entry price (£25/month)
- HubSpot and Salesforce integrations
- Industry-specific versions and voice cloning
- GDPR compliance stated (US page)
Cons
- Included calls/minutes, overage, transfer cost and setup fee not published
- No free trial published
- No published language list; Polish not confirmed
- No Poland or EU phone numbers stated
- Calendar booking only via Calendly; API and webhooks not stated
Who it is best for and who should look elsewhere
Good fit: UK or US businesses with English-speaking callers that want a human fallback for complex calls, use HubSpot or Salesforce, and are comfortable with a quote-based buying process. The automotive, property, hospitality and legal versions add value in those sectors.
Look elsewhere if you need Polish or other European languages confirmed in writing, phone numbers in Poland or the EU, transparent per-minute pricing, a free trial before talking to sales, or an API to connect your own systems.
Best alternatives to Moneypenny AI Receptionist
[Telofia](/tools/telofia) is the best fit for small businesses that want a transparent, self-service AI receptionist. Line costs €49/month net (€41/month net with yearly billing) for 400 minutes; Desk is €89/month net for 1,000 minutes, which works out to €0.089 per included minute net. UK buyers can use the GBP price list (Line £42/month net). It offers a 14-day trial with 30 minutes and no card needed to test in the browser, holds calls in 8 languages (English, Polish, German, Spanish, French, Italian, Portuguese, Dutch) with automatic switching, stores data in the EU (Frankfurt) with a DPA, and provides local numbers in 32 countries including Poland and the UK. Setup is self-service in minutes. Booking runs through Google Calendar; CRM connections go via webhooks, the API or Zapier/Make/n8n. See Telofia vs Moneypenny.
[Voxiora](/tools/voxiora) suits growing teams with several assistants or locations. It has the same core features and 8 languages, plus a live Pulse dashboard and call-quality analytics. Essential is €59/month net (€49/month net with yearly billing) for 400 minutes; Business is €339/month net for 3,000 minutes (€0.113 per included minute net). Extra minutes cost €15 per 100 net. Same 14-day trial, EU hosting, DPA and numbers in 32 countries. See Voxiora vs Moneypenny.
[Aircall AI Voice Agent](/tools/aircall-ai-voice-agent) fits teams that need HubSpot and Salesforce integrations with broader language coverage: 36 languages including Polish, a standalone pay-as-you-go option at $0.29/minute ($99/month minimum) or a 1,000-minute bundle at $250/month, and 100 free minutes at sign-up.
[Smith.ai AI Receptionist](/tools/smith-ai) is the closest match to Moneypenny's hybrid model in North America: AI that can escalate to 500+ live agents, a free plan with 25 calls/month (card required) and Pro at $150/month for 75 calls. It handles English and Spanish.
| Moneypenny | Telofia | Voxiora |
|---|
| Entry price | £25/month (UK), $99/month (US) | €49/month net | €59/month net |
| Included minutes | Not published | 400 | 400 |
| Free trial | None published | 14 days, 30 min | 14 days, 30 min |
| Polish calls | Not confirmed | Yes | Yes |
| EU data hosting | Not published | Frankfurt | Frankfurt |
| Human receptionist backup | Yes, 24/7 | Transfer to your staff | Transfer to your staff |
T
telofia.com · AI receptionist for SMBs
★Editor's choice · Best overallPublisher's partnerTelofia is made by a company affiliated with the publisher (JG Invest P.S.A.). Its score is calculated with the same formula as every other product. “Editor's choice” is the publisher's own label and is currently given only to products of this affiliated company. Disclosure · Methodology
Self-service AI receptionist built in Poland: answers 24/7, books appointments in Google Calendar, takes orders, sends SMS follow-ups, transfers to staff and gives you a transcript of every call.
- Entry price
- €49/moexcl. VAT400 min
- Free trial
- Yes
- Languages
- 8
V
voxiora.com · AI receptionist for SMBs
★Editor's choice · Best for growing teamsPublisher's partnerVoxiora is made by a company affiliated with the publisher (JG Invest P.S.A.). Its score is calculated with the same formula as every other product. “Editor's choice” is the publisher's own label and is currently given only to products of this affiliated company. Disclosure · Methodology
AI phone receptionist for growing teams: the same 24/7 answering, booking, SMS and call transfers, plus a live Pulse dashboard and call-quality analytics across assistants and locations.
- Entry price
- €59/moexcl. VAT400 min
- Free trial
- Yes
- Languages
- 8
M
moneypenny.com · Answering service + AI
Moneypenny AI Receptionist — Answering service + AI, based in United Kingdom. Plans start at £25/mo. No free trial is published.
- Entry price
- £25/mo
- Free trial
- No
- Languages
- —
A
aircall.io · Add-on to a phone system
Aircall AI Voice Agent — Add-on to a phone system, based in France. Plans start at $90/mo. A free trial is available.
- Entry price
- $90/mo50 min
- Free trial
- Yes
- Languages
- 36
More options: best for small business, best for Europe, best for Poland and best free trials.