Telofia

telofia.com · AI receptionist for SMBs · Poland

Editor's choice · Best overallPublisher's partner

9.6/10

Telofia — AI receptionist for SMBs, based in Poland. Plans start at €49/mo. A free trial is available.

Self-service AI receptionist built in Poland: answers 24/7, books appointments into Google or Outlook calendars, takes orders, sends SMS follow-ups, transfers to staff and gives you a transcript of every call.

Visit website ↗

Our verdict

Strengths

✓ Self-service setup
✓ Published pricing
✓ Free trial
✓ 35+ call languages
✓ Speaks Polish
✓ Books appointments into calendars
✓ API and webhooks
✓ GDPR / EU data commitments

Watch-outs

• No third-party reviews yet
• No custom voice cloning

Plans and pricing

Plan	Entry price	Included	Notes
Line	49 EUR / month	400 minutes, 1 phone number, 1 concurrent call	€41/mo billed yearly; 239 zł / $49 / £42
Desk	89 EUR / month	1,000 minutes, 1 number, 2 concurrent calls	€74/mo billed yearly; 419 zł / $99 / £77
Office	269 EUR / month	3,000 minutes, 3 numbers, 5 concurrent calls	€224/mo billed yearly; 1,189 zł / $299 / £229
Network	499 EUR / month	5,000 minutes, 5 numbers, 10 concurrent calls	€416/mo billed yearly; 2,139 zł / $549 / £429

Free trial: 14 days with 30 test minutes, no credit card
Extra usage: €13 per 100 extra minutes (€0.13/min)
Setup fee: None (self-service); optional paid setup help
Yearly billing: About 17% (2 months free) on yearly billing

Languages

35 languages · Polish confirmed

35 call languages incl. Polish, English, German, Spanish, French, Italian, Portuguese, Dutch, Ukrainian, Czech, Slovak, Hungarian, Romanian, Nordic and Baltic languages, Arabic, Hindi, Chinese, Japanese, Korean; switches language when the caller does

Phone numbers

Local numbers in 32 countries incl. Poland, most of the EU, UK, US, Canada and Australia (some countries require address or ID verification by the carrier); or keep your number and forward calls

Features: Telofia

Onboarding & setup

✓ Guided setup wizard: company → assistant → test call → plan → number
✓ Learns your business from your website (automatic knowledge base import)
✓ Industry templates and a pre-launch readiness check
✓ Dedicated onboarding on the top plan

Telephony & numbers

✓ Local, national, mobile or toll-free numbers in 32 countries (US, Canada, UK, Poland, Germany, most of the EU, Nordics, Australia, New Zealand)
✓ Bring your own number: Twilio, Telnyx, any SIP trunk or simple call forwarding (codes for no answer / busy / unreachable)
✓ 1–10 concurrent calls depending on plan; extra numbers as an add-on

Call handling

✓ Answers 24/7 in a natural voice and switches language when the caller does
✓ Live transfer to your staff, messages, callback requests and urgent-call flags
✓ Takes orders and sends payment links during the call (Stripe)
✓ Calls the customer back at an agreed time
✓ Spam and robocall filter; urgency, sentiment and VIP detection
✓ Listen in live and take over a call with one click
✓ Call recordings and full transcripts (retention by plan)
✓ Outbound call sequences within a set calling window, with opt-out

Booking & calendars

✓ Google Calendar and Microsoft 365 / Outlook sync
✓ Checks availability, books, finds, cancels and reschedules appointments on the call
✓ SMS confirmations and reminders

Messaging

✓ SMS to customers: missed-call text and AI follow-ups (sent only during daytime hours)
✓ E-mails to callers from your own address (Gmail, Microsoft 365, SMTP) using templates
✓ Call summary by e-mail after every call

Integrations & API

✓ REST API (calls, contacts, appointments, tasks, messages, numbers, outbound calls)
✓ Webhooks for 8 events (calls, bookings, tasks, contacts)
✓ OAuth 2.0 client credentials and an MCP server for AI tools
✓ HubSpot and Pipedrive CRM sync
✓ Live lookups in your own systems during calls (MCP sources)
✓ Voice widget for your website

Analytics & quality

✓ Insights: call volume, busiest hours, outcomes, languages, topics, sentiment, unanswered questions
✓ Weekly AI report and improvement suggestions
✓ Tasks inbox for callbacks, follow-ups and orders
✓ Real-time alerts by e-mail, SMS, Slack and push
✓ Remembers returning callers; learns new answers only after your approval
✓ Simulated test callers, “ask your calls” and revenue attribution

Compliance & languages

✓ AI disclosure in every greeting (EU AI Act) and a recording notice when recording is on
✓ EU data hosting (Frankfurt), GDPR data processing agreement, encrypted secrets
✓ 35 call languages and 86 voices
✓ Several organisations or locations under one subscription with a shared minute pool

Features

Appointment booking: ✓ Yes
Calendar sync: ✓ YesGoogle Calendar, Microsoft Outlook / 365
Call transfer to staff: ✓ Yes
SMS follow-up: ✓ Yes
CRM integrations: ✓ YesHubSpot, Pipedrive, REST API / webhooks, MCP
Call recording: ✓ Yes
Transcripts: ✓ Yes
Learns from your website: ✓ Yes
Auto language switching: ✓ Yes
Custom / cloned voice: ✕ No
API: ✓ Yes
Webhooks: ✓ Yes
HIPAA: ✕ No

Europe, GDPR and security

✓ YesEU data hosting (Frankfurt, Germany); GDPR data processing agreement; AI disclosure in the greeting

Built for

clinics & dentalbeauty & wellnesstrades & home serviceslaw & accountingreal estatehospitality & restaurantsautomotivee-commerce

Sources (checked November 7, 2026)

Plans, prices, minutes and trial: https://telofia.com/en/pricing
Features and integrations: https://telofia.com/en/features

Alternatives to Telofia

Voxiora

voxiora.com · AI receptionist for SMBs

9.6/10

Editor's choice · Best for growing teamsPublisher's partner

AI phone receptionist for growing teams: the same 24/7 answering, booking, SMS and call transfers, plus a live Pulse dashboard and call-quality analytics across assistants and locations.

Entry price: €59/mo400 min
Free trial: Yes
Languages: 35

Details Visit website ↗