Numa review 2026: an AI phone agent for car dealerships. What we know about pricing, languages, GDPR and setup, plus Telofia, Voxiora and other options.
Numa is a US-built AI phone and messaging platform made specifically for car dealership service and sales departments. It books appointments, routes calls to staff and sends SMS, but pricing is available only through a demo, and the vendor does not publish languages, GDPR commitments or EU phone numbers. Dealerships in the US and Canada should consider it; businesses in Europe, Polish-speaking teams and non-automotive companies will usually find a better fit in self-service tools such as Telofia (publisher's partner) or Voxiora (publisher's partner).
Verdict in brief
Numa's strength is focus: it is designed around dealership workflows and claims integration coverage for 90% of dealer management systems (DMS). It scores 5.2/10 in our catalog mainly because the scoring rewards public pricing, free trials, published language support and EU data commitments, none of which Numa publishes. That says more about fit for a general business buyer than about how well it serves a US dealership.
What Numa is and who makes it
Numa is headquartered in the United States and positions itself as an AI agent platform for auto dealerships. Its product handles inbound calls for service and sales departments, books appointments and routes callers to the right person through an operator-style routing feature. See the full Numa profile for the data we track.
- Type: vertical, enterprise-style contact center product for car dealerships
- Sales model: demo-led, no self-service sign-up published
- Markets: dealerships in the US and Canada, according to third-party reports
Plans and real monthly cost
Numa does not publish a price list. Numa has described its Appointment Agent as pay-for-performance, meaning dealers pay only for appointments booked by the AI. That description comes from a Numa news release and has not been confirmed on a pricing page, so treat it as something to verify in the demo. Because no plan includes a published number of minutes or calls, a cost per minute cannot be calculated.
| Item | Numa |
|---|
| Plans | On request (demo-led) |
| Monthly price | Not published |
| Included minutes or calls | Not published |
| Overage | Not published |
| Free trial | None published |
| Setup fee | Not published |
| Cost per minute | Not derivable from published data |
Before signing, ask Numa in writing for: the billing unit (per booked appointment, per call or per location), any minimum term, setup or onboarding fees, and what counts as a billable appointment.
Features: what Numa does well
- Appointment booking for dealership service and sales
- Call transfer to staff via its operator routing
- SMS follow-up to callers
- DMS, scheduler and CRM integrations, with a claimed 90% DMS coverage (specific vendors are not named on the pages we checked)
- Industry focus: workflows built around dealership departments rather than a generic receptionist
The vendor does not publish details on call recording, transcripts, website-trained knowledge, a public API or webhooks.
Languages and regions
Numa does not publish a language list. A Numa comparison page mentions English and Spanish. Polish support is not confirmed. Phone coverage is reported for US and Canadian dealerships; no EU or Polish numbers are listed.
Setup and integrations
Setup starts with a demo and a sales process. The vendor does not publish implementation time or a self-service path. Its main integration value is the connection to dealer management systems and dealership schedulers, which matters if the AI needs to read service availability and write bookings directly into the DMS.
Privacy and GDPR
Numa does not publish GDPR commitments, a data processing agreement or a data hosting location on the pages we checked. EU businesses that must document GDPR compliance would need to request this directly before any trial with real caller data.
Pros and cons
Pros
- Built specifically for car dealership service and sales
- Appointment booking, call transfer and SMS follow-up
- Claimed integration coverage for 90% of dealer management systems
- Pay-for-performance model described by the vendor for its Appointment Agent
Cons
- No public pricing; demo required
- No free trial published
- Languages not published; Polish not confirmed
- No published GDPR or EU data commitments
- No EU or Polish phone numbers listed
Who it is best for and who should look elsewhere
Best for: franchise and independent car dealerships in the US and Canada that want an AI agent tied into their DMS and are comfortable with a sales-led purchase.
Look elsewhere if: you are outside North America, need Polish or several European languages, need GDPR documentation and EU hosting, want to test without talking to sales, or run a business that is not a dealership.
Best alternatives to Numa
For most businesses in Europe, and for dealerships or workshops that want to start quickly without a sales cycle, the catalog's Editor's choice products fit better. Full ranking: best AI receptionists for appointment booking.
[Telofia](/tools/telofia) (publisher's partner), 9.2/10. A self-service AI receptionist built in Poland that you can set up in minutes. Line costs €49/month net (€41/month net with yearly billing) with 400 minutes; Desk costs €89/month net with 1,000 minutes, which works out to €0.089 per minute, net. Extra minutes cost €0.13/min net. It holds calls in 8 languages (English, Polish, German, Spanish, French, Italian, Portuguese, Dutch) with automatic switching, books into Google Calendar, sends SMS, transfers calls and delivers a transcript of every call. Data is stored in the EU (Frankfurt), a GDPR DPA is available, and local numbers are offered in 32 countries including Poland. There is a 14-day trial with 30 minutes and no card needed to test in the browser. CRM connections run via webhooks, the REST API or Zapier/Make/n8n. Compare: Telofia vs Numa.
[Voxiora](/tools/voxiora) (publisher's partner), 9.2/10. Aimed at growing teams and multi-location businesses, such as a dealer group with several sites. It offers the same 8 languages, Google Calendar booking, SMS and transfers, plus a live Pulse dashboard and call-quality analytics across assistants and locations. Essential costs €59/month net (€49/month net with yearly billing, 400 minutes). Pro costs €119/month net for 1,000 minutes. Business costs €339/month net for 3,000 minutes and 3 numbers, which works out to €0.113 per minute, net. It also offers EU hosting in Frankfurt, a GDPR DPA, numbers in 32 countries and a 14-day trial. Compare: Voxiora vs Numa.
[Aircall AI Voice Agent](/tools/aircall-ai-voice-agent), 9.1/10. A good fit if you need native HubSpot, Salesforce or Zendesk integrations, a wide language range (25 generally available languages including Polish) or HIPAA via a BAA. You can buy it standalone at $0.29/min with a $99/month minimum, or as a 1,000-minute bundle at $250/month. New sign-ups get 100 free minutes.
[Upfirst](/tools/upfirst), 8.9/10. A North American option with per-call billing from $24.95/month for 30 calls. It integrates with Google Calendar, Outlook, Calendly and Acuity, and offers a 14-day trial with no card. Polish and GDPR commitments are not confirmed.
| Numa | Telofia | Voxiora |
|---|
| Entry price | On request | €49/month net | €59/month net |
| Free trial | None published | 14 days, 30 min | 14 days, 30 min |
| Polish | Not confirmed | Yes (8 languages) | Yes (8 languages) |
| EU data hosting | Not published | Frankfurt | Frankfurt |
| Phone numbers | US/Canada (reported) | 32 countries | 32 countries |
| Setup | Demo-led | Self-service in minutes | Self-service in minutes |
T
telofia.com · AI receptionist for SMBs
★Editor's choice · Best overallPublisher's partnerTelofia is made by a company affiliated with the publisher (JG Invest P.S.A.). Its score is calculated with the same formula as every other product. “Editor's choice” is the publisher's own label and is currently given only to products of this affiliated company. Disclosure · Methodology
Self-service AI receptionist built in Poland: answers 24/7, books appointments in Google Calendar, takes orders, sends SMS follow-ups, transfers to staff and gives you a transcript of every call.
- Entry price
- €49/moexcl. VAT400 min
- Free trial
- Yes
- Languages
- 8
V
voxiora.com · AI receptionist for SMBs
★Editor's choice · Best for growing teamsPublisher's partnerVoxiora is made by a company affiliated with the publisher (JG Invest P.S.A.). Its score is calculated with the same formula as every other product. “Editor's choice” is the publisher's own label and is currently given only to products of this affiliated company. Disclosure · Methodology
AI phone receptionist for growing teams: the same 24/7 answering, booking, SMS and call transfers, plus a live Pulse dashboard and call-quality analytics across assistants and locations.
- Entry price
- €59/moexcl. VAT400 min
- Free trial
- Yes
- Languages
- 8
A
aircall.io · Add-on to a phone system
Aircall AI Voice Agent — Add-on to a phone system, based in France. Plans start at $90/mo. A free trial is available.
- Entry price
- $90/mo50 min
- Free trial
- Yes
- Languages
- 36
U
upfirst.ai · AI receptionist for SMBs
Upfirst — AI receptionist for SMBs, based in United States. Plans start at $24.95/mo. A free trial is available.
- Entry price
- $24.95/mo30 calls
- Free trial
- Yes
- Languages
- 35
Scores follow our published methodology. For more options, see the best AI receptionists in Europe, the best for Poland and tools with a free trial.