CallAgent Index
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Upfirst

upfirst.ai · AI receptionist for SMBs · United States

8.9/10

Upfirst — AI receptionist for SMBs, based in United States. Plans start at $24.95/mo. A free trial is available.

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Our verdict

Strengths

  • ✓ Self-service setup
  • ✓ Published pricing
  • ✓ Free trial
  • ✓ 35+ call languages
  • ✓ Books appointments into calendars

Watch-outs

  • • No EU data commitment published

Plans and pricing

PlanEntry priceIncludedNotes
Starter24.95 USD / month30 calls$20/month billed annually; overage $1.50/call
Premium59.95 USD / month90 calls$48/month billed annually; overage $1.00/call
Pro159.95 USD / month300 calls$128/month billed annually; overage $0.75/call; priority support
Scale299 USD / month600 calls$240/month billed annually; overage $0.70/call; white-glove onboarding and done-for-you integrations
EnterpriseContact sales1,000+ callsCustom; volume discounts; BAA for HIPAA-regulated businesses
Free trial
14 days or 100 calls (whichever first) + 25 texts, no credit card
Extra usage
$0.70-$1.50 per call depending on plan
Setup fee
Not stated
Yearly billing
20%

Languages

35 languages · Polish not confirmed

Vendor claims 35+ languages with automatic detection/switching and translated transcripts, but no vendor page names the languages (Polish not confirmed on upfirst.ai; third-party GetApp lists Polish). Some vendor pages say 30+.

Phone numbers

US numbers included; local numbers in 40+ other countries (e.g. UK, Czech Republic, Slovakia, Slovenia, Romania, Spain, Sweden, Switzerland), some with extra leasing fees and documents, provisioning 1 hour-10 days. A Poland country page exists but does not confirm Polish numbers.

Features

Appointment booking
✓ Yes
Calendar sync
✓ YesGoogle Calendar, Outlook, Calendly, Acuity, Square, Clio Manage
Call transfer to staff
✓ Yes
SMS follow-up
✓ Yes
CRM integrations
✓ Yesany CRM with an API (custom actions), Zapier
Call recording
✓ Yes
Transcripts
✓ Yes
Learns from your website
✓ Yes
Auto language switching
✓ Yes
Custom / cloned voice
Not stated
API
✓ Yes
Webhooks
Not stated
HIPAA
✓ Yes

Europe, GDPR and security

Not stated

Built for

law firmsveterinarianstowinginsurancemental healthhospicemarketing agenciesstaffing companies

Reviews on other sites

Sources (checked November 7, 2026)

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