odbierze.ai review 2026: done-for-you Polish AI phone assistant from 990 PLN/month net plus setup fee. Plans, real costs, GDPR and the best alternatives.
odbierze.ai is a done-for-you AI phone assistant from Warsaw-based Syntalith sp. z o.o., with inbound plans from 990 PLN/month excl. VAT for 500 minutes plus a one-off setup fee of 2,990 PLN on START. It suits Polish companies that want an agency to build and connect the assistant for them, including outbound calls. Businesses that prefer a free trial and self-service setup at a lower monthly cost will usually get more from Telofia (publisher's partner) or Voxiora (publisher's partner).
Verdict in brief
odbierze.ai is a managed implementation service: the vendor builds the call flow, connects your calendar or CRM and reviews calls, with no minimum term. That hands-on model has a price. Setup fees and a per-minute cost from PLN 1.327 put it above self-service tools, and there is no free trial. It scores 6.6/10 in our methodology.
What odbierze.ai is and who makes it
odbierze.ai is made by Syntalith sp. z o.o., Warsaw, Poland. It is not a sign-up-and-configure app. You start with a free 15-20 minute consultation and a review of sample calls, and then the vendor delivers the assistant as a project. Contracts have no minimum term and a one-month notice period.
The catalog records no ratings for the product on G2, Capterra or Trustpilot. For the full data sheet, see the odbierze.ai profile.
Plans and real monthly cost
All odbierze.ai prices below are published excl. VAT, in PLN.
| Plan | Monthly price | Included minutes | Cost per included minute | Overage | Setup fee |
|---|
| START (inbound) | 990 PLN | 500, one simple inbound process, 1 calendar or system connection | 1.98 PLN | 1.09 PLN/min | 2,990 PLN |
| MEDIUM (inbound) | 1,990 PLN | 1,500, up to 3 processes, system integrations, weekly call review | 1.327 PLN | 0.99 PLN/min | from 4,990 PLN |
| Outbound calls | 1,490 PLN | 500 | 2.98 PLN | from 1.49 PLN/min | from 4,990 PLN |
| ENTERPRISE | on request | individual | - | - | - |
Setup fees are paid 50/50. Several optional extras can raise the total:
- Urgent delivery in under 10 business days: +30%
- Integration without a ready connector: from 4,900 PLN + 250 PLN/month
- Extra call type: 2,900-5,900 PLN + 200 PLN/month
- Website widget: 990 PLN
- Own (custom) voice: paid add-on
- Additional languages such as English, German or Ukrainian: paid add-ons
Real first-year cost (net, before extras): START comes to 14,870 PLN (12 × 990 + 2,990). MEDIUM comes to at least 28,870 PLN (12 × 1,990 + 4,990). There is no free trial.
Features (what it does well)
- Appointment booking with Google Calendar
- Transcripts of calls
- CRM and ERP connections listed as examples: HubSpot, Pipedrive, Salesforce and Comarch ERP Optima. The exact scope depends on your systems.
- Outbound calling plan, a separate offer from inbound answering
- Weekly call review by the vendor on MEDIUM
- Multiple processes (up to 3 on MEDIUM) for different call types
The pricing page does not state call transfer to staff, SMS follow-up, call recording, website-trained knowledge, an API or webhooks.
Languages and regions
The site is in Polish and runs on domestic telephony, but the pricing page does not explicitly name the base call language. That is why the catalog marks Polish as not confirmed. Other languages, such as English, German or Ukrainian, are paid add-ons. The vendor does not publish a full language list or automatic language switching.
Phone numbers use standard Polish (domestic) telephony. One technical number is included, and its usage counts against the minute pool. The vendor does not publish numbers in other countries.
Setup and integrations
Setup is handled by the vendor, so your team's effort is mostly the consultation, sample calls and approval. Standard delivery time is not published; under 10 business days costs 30% extra. Each integration without a ready connector, and each extra call type, adds a one-off fee plus a monthly fee. Budget for these if you have several systems to connect.
Privacy and GDPR
This is one of odbierze.ai's clearer strengths:
- A DPA (umowa powierzenia) comes with every package
- Data is processed in EU regions
- A subprocessor list is published
- A no-recording mode is available where supported
Pros and cons
Pros
- Done-for-you build, so no internal configuration work
- No minimum term (one-month notice)
- Example connectors for HubSpot, Pipedrive, Salesforce and Comarch ERP Optima
- Separate outbound calling plan
- DPA in every package, EU processing, optional no-recording mode
- Weekly call review on MEDIUM
Cons
- Setup fee of 2,990 PLN on START (from 4,990 PLN on MEDIUM and outbound), with paid extras for integrations, call types and the widget
- No free trial; a consultation is offered instead
- Higher cost per included minute (from PLN 1.327) than self-service tools
- Extra languages and a custom voice cost extra
- Call transfer, SMS, recordings, API and webhooks are not stated
- No third-party ratings recorded
Who it is best for and who should look elsewhere
Best for:
- Polish companies that want a supplier to design and maintain call flows
- Companies running Comarch ERP Optima or another named CRM
- Teams that need outbound campaigns alongside inbound answering
Look elsewhere if:
- You want to test for free before paying
- You want to go live yourself in minutes
- You need several languages included in the price
- You need numbers outside Poland
Best alternatives to odbierze.ai
[Telofia](/tools/telofia) is the Editor's choice for most small businesses comparing against odbierze.ai's START plan. Key facts:
- Price: Line costs 239 PLN/month net (199 PLN/month net with yearly billing), or €49/month net, for 400 minutes. Desk costs 419 PLN/month net (349 PLN/month net yearly) for 1,000 minutes.
- Cost per minute: from €0.089 per included minute (Desk, monthly billing, net). Overage is 59 PLN per 100 minutes net.
- Setup: no setup fee, self-service in minutes.
- Trial: 14 days with 30 minutes included.
- Languages: 8 call languages (English, Polish, German, Spanish, French, Italian, Portuguese, Dutch) with automatic switching.
- Data and numbers: data stored in the EU (Frankfurt), local numbers in 32 countries.
- Features: Google Calendar booking, call transfer, SMS and transcripts. CRM connections run via webhooks, the API or Zapier/Make/n8n.
See Telofia vs odbierze.ai.
[Voxiora](/tools/voxiora), also Editor's choice, fits growing teams that want analytics across assistants and locations. Key facts:
- Price: Essential costs 289 PLN/month net (241 PLN/month net yearly) for 400 minutes. Pro costs 549 PLN/month net (458 PLN/month net yearly) for 1,000 minutes. Business costs 1,490 PLN/month net (1,242 PLN/month net yearly) for 3,000 minutes.
- Business vs MEDIUM: Voxiora Business is below odbierze.ai MEDIUM in monthly price, with twice the minutes and no setup fee.
- Analytics: a live Pulse dashboard with call-quality analytics.
- Shared with Telofia: the same 8 languages, EU hosting, 32 countries for numbers and a 14-day trial.
See Voxiora vs odbierze.ai.
Other fair options:
- [Heyheyo](/tools/heyheyo): a Polish self-service receptionist. Starter costs 299 PLN/month excl. VAT for 300 minutes. It offers a 7-day trial with 30 minutes and no card, plus API, webhooks and MCP from the Business plan.
- [fonio.ai](/tools/fonio-ai): an Austrian vendor with a PLN price list. Solo costs 479 PLN/month excl. VAT for 1,000 minutes. It advertises 60+ languages and lists Pipedrive and Livespace among its CRM connections.
More options are in the best AI phone assistants with a free trial ranking and the best AI phone assistants for Poland ranking.
T
telofia.com · AI receptionist for SMBs
★Editor's choice · Best overallPublisher's partnerTelofia is made by a company affiliated with the publisher (JG Invest P.S.A.). Its score is calculated with the same formula as every other product. “Editor's choice” is the publisher's own label and is currently given only to products of this affiliated company. Disclosure · Methodology
Self-service AI receptionist built in Poland: answers 24/7, books appointments in Google Calendar, takes orders, sends SMS follow-ups, transfers to staff and gives you a transcript of every call.
- Entry price
- €49/moexcl. VAT400 min
- Free trial
- Yes
- Languages
- 8
V
voxiora.com · AI receptionist for SMBs
★Editor's choice · Best for growing teamsPublisher's partnerVoxiora is made by a company affiliated with the publisher (JG Invest P.S.A.). Its score is calculated with the same formula as every other product. “Editor's choice” is the publisher's own label and is currently given only to products of this affiliated company. Disclosure · Methodology
AI phone receptionist for growing teams: the same 24/7 answering, booking, SMS and call transfers, plus a live Pulse dashboard and call-quality analytics across assistants and locations.
- Entry price
- €59/moexcl. VAT400 min
- Free trial
- Yes
- Languages
- 8
H
heyheyo.com · AI receptionist for SMBs
Heyheyo — AI receptionist for SMBs, based in Poland. Plans start at PLN 299/mo excl. VAT. A free trial is available.
- Entry price
- PLN 299/moexcl. VAT300 min
- Free trial
- Yes
- Languages
- —
F
fonio.ai · AI receptionist for SMBs
fonio.ai — AI receptionist for SMBs, based in Austria. Plans start at PLN 479/mo excl. VAT. A free trial is available.
- Entry price
- PLN 479/moexcl. VAT1,000 min
- Free trial
- Yes
- Languages
- 60