My AI Front Desk (Frontdesk) review 2026: $99/month plan, 200 minutes, credit overage, Polish support, EU privacy and the best alternatives for EU teams.
My AI Front Desk, which is rebranding as Frontdesk, is a US-built AI receptionist with one published self-service plan: Business-in-a-Box at $99/month for 200 voice minutes, with extra minutes billed through credits at $0.25 per minute. It fits North American small businesses that want calls, SMS and a website chatbot in one bundle. Teams in Poland or the EU that need published GDPR commitments, local European numbers and a lower cost per minute will usually get more from Telofia (publisher's partner) or Voxiora (publisher's partner).
Verdict in brief
My AI Front Desk scores 8.5/10 in our index (methodology). Its strengths are a broad language list that includes Polish, booking, call transfer, SMS, webhooks and a bundled chatbot. The trade-offs are a high effective cost per included minute ($0.495), no published GDPR or EU data commitments and no explicit Poland or EU phone number listing.
What My AI Front Desk is and who makes it
My AI Front Desk is an AI receptionist for small and mid-sized businesses. It answers calls, books appointments, transfers callers to staff, sends SMS follow-ups and learns from your website. The company is US-based; its own pages name New York or San Francisco as headquarters, and third parties list Berkeley.
On ratings, the vendor's Trustpilot profile is polarized, with a share of reviews raising billing and trial complaints. Our catalog does not record a G2 or Capterra rating for the product. Full profile: My AI Front Desk.
Plans and real monthly cost
| Plan | Price | Included | Extra usage | Trial | Setup fee |
|---|
| Business-in-a-Box | $99/month | 200 voice minutes, 400 SMS, 100 chatbot conversations, 20 knowledge-base pages, 1,000 monthly credits | 1 credit = $0.01; voice 25 credits/min ($0.25/min); auto-reload 1,000 credits for $10 | 7 days (usage charges may apply) | Not published |
| Partner / Enterprise | On request | Custom volume | Not published | Not published | Not published |
What this means in practice:
- Cost per included minute: $99 ÷ 200 minutes = $0.495/min on the only published plan.
- Overage is cheaper than the bundle: extra voice minutes cost $0.25/min, so every additional 100 minutes adds about $25 in credits.
- Credit expiry: unused monthly credits expire; credits you purchase separately do not.
- Trial: 7 days, but the vendor notes usage charges may apply, so check your billing settings before testing heavily.
- Tax: the vendor does not state whether prices include tax.
Features: what it does well
- Appointment booking and call transfer to staff.
- SMS follow-up, with 400 SMS included in the plan.
- Website chatbot (100 conversations included), useful if you want phone and web in one account.
- Knowledge base trained on your website (20 pages included).
- Webhooks for pushing call data to other tools, plus a built-in AI CRM.
- API access, but only on Partner/Enterprise.
Call recording and transcripts are not stated on the pricing page; confirm them with the vendor if you need them for quality review or compliance.
Languages and regions
The help center lists 15 languages with Cartesia voices (English, German, Portuguese, Mandarin, Japanese, French, Spanish, Hindi, Italian, Korean, Dutch, Polish, Russian, Swedish, Turkish) plus 23 more, including Czech, Slovak, Ukrainian and Lithuanian, for 38 in total. The pricing page says '20+' and some older pages say 10.
On multilingual calls, the help center says that when several languages are enabled callers hear a language-selection prompt, and warns that many callers hang up at that point. Newer marketing pages claim automatic language detection. Test this with real callers before relying on it.
Phone numbers: new local or toll-free numbers are offered in the US, Canada, UK and Australia. Other countries are available on request where Twilio offers numbers, some with verification. Poland and the EU are not explicitly listed.
Setup and integrations
The vendor does not publish a setup fee or a typical go-live time. A practical setup path looks like this:
- Pick a US, Canadian, UK or Australian number, or request another country.
- Add your website and documents to the knowledge base (20 pages included).
- Connect booking: Calendly directly, or Google Calendar via Calendly or a Zapier webhook.
- Send call data to your CRM through the built-in AI CRM, Zapier or webhooks.
- If you need the API, plan for Partner/Enterprise pricing.
Privacy and GDPR
My AI Front Desk does not state GDPR compliance, an EU data processing agreement or a data hosting location in the sources we checked. HIPAA information conflicts: general product docs say there is no BAA and no PHI should be handled, while therapy-focused pages claim HIPAA with a BAA. Ask for written confirmation before handling patient or EU personal data.
Pros and cons
Pros
- 38 languages listed in the help center, including Polish
- Calls, SMS and website chatbot bundled in one plan
- Booking, call transfer, webhooks and website-trained knowledge
- Purchased credits do not expire
- Overage at $0.25/min is below the bundle rate
Cons
- One published plan; effective $0.495 per included minute
- Unused monthly credits expire
- API only on Partner/Enterprise
- GDPR/EU data commitments not published
- No explicit Poland or EU phone numbers
- Google Calendar only via Calendly or Zapier
- Help center describes a language-selection prompt rather than automatic switching
Who it is best for and who should look elsewhere
Good fit: US, Canadian, UK or Australian small businesses with modest call volume that want phone, SMS and web chat under one bill and already use Calendly or Zapier.
Look elsewhere if: you operate in Poland or the EU and need documented GDPR processing and local numbers, you handle more than a few hundred minutes a month, you need native Google Calendar booking, or you need reliable automatic language switching.
Best alternatives
| Product | Entry plan | Included | Lowest cost per included minute | Trial | Polish | EU data |
|---|
| My AI Front Desk | $99/month | 200 min | $0.495 | 7 days | Yes | Not stated |
| Telofia | €49/month net | 400 min | €0.089 net (Desk) | 14 days, 30 min | Yes | Frankfurt, DPA |
| Voxiora | €59/month net | 400 min | €0.113 net (Business) | 14 days, 30 min | Yes | Frankfurt, DPA |
| Upfirst | $24.95/month | 30 calls | $0.166 (Scale, 3 min/call) | 14 days or 100 calls | Not confirmed | Not stated |
| fonio.ai | €119/month excl. VAT | 1,000 min | PLN 0.40 excl. VAT (Team, PL list) | 14 days | Yes | GDPR compliance declared |
Telofia (Editor's choice) is the closest match for most European small businesses. Line costs €49/month net (€41/month net with yearly billing) for 400 minutes; Desk costs €89/month net (€74/month net yearly) for 1,000 minutes, from €0.089 per minute. In its USD price list, Desk is $99/month net for 1,000 minutes, the same headline price as My AI Front Desk for five times the minutes. Extra minutes are €0.13/min net. It holds calls in 8 languages (English, Polish, German, Spanish, French, Italian, Portuguese, Dutch) with automatic switching, books into Google Calendar, connects to CRMs via webhooks, the API or Zapier/Make/n8n, stores data in Frankfurt with a DPA, and offers local numbers in 32 countries including Poland. Setup is self-service with no setup fee. See Telofia vs My AI Front Desk.
Voxiora (Editor's choice) suits growing teams and multi-location businesses. Essential is €59/month net (€49/month net yearly) for 400 minutes, Pro €119/month net (€99/month net yearly) for 1,000 minutes and Business €339/month net (€283/month net yearly) for 3,000 minutes, from €0.113 per minute; extra minutes are €0.15/min net. It shares the same 8 languages, Google Calendar booking, EU hosting and 32-country number coverage, and adds a live Pulse dashboard with call-quality analytics across assistants and locations. See Voxiora vs My AI Front Desk.
[Upfirst](/tools/upfirst) fits US businesses that prefer per-call billing: spam calls, calls under 15 seconds and silent calls are not billed. It connects natively to Google Calendar, Outlook, Calendly, Acuity, Square and Clio Manage, and offers a 14-day or 100-call trial without a card. Polish support and GDPR are not confirmed.
[fonio.ai](/tools/fonio-ai) is an Austrian option with a Polish site and PLN price list (Solo 479 PLN/month excl. VAT for 1,000 minutes). It declares GDPR compliance and lists native CRM connectors including Pipedrive, Teamleader and Livespace, plus a 30-day money-back guarantee.
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telofia.com · AI receptionist for SMBs
★Editor's choice · Best overallPublisher's partnerTelofia is made by a company affiliated with the publisher (JG Invest P.S.A.). Its score is calculated with the same formula as every other product. “Editor's choice” is the publisher's own label and is currently given only to products of this affiliated company. Disclosure · Methodology
Self-service AI receptionist built in Poland: answers 24/7, books appointments in Google Calendar, takes orders, sends SMS follow-ups, transfers to staff and gives you a transcript of every call.
- Entry price
- €49/moexcl. VAT400 min
- Free trial
- Yes
- Languages
- 8
V
voxiora.com · AI receptionist for SMBs
★Editor's choice · Best for growing teamsPublisher's partnerVoxiora is made by a company affiliated with the publisher (JG Invest P.S.A.). Its score is calculated with the same formula as every other product. “Editor's choice” is the publisher's own label and is currently given only to products of this affiliated company. Disclosure · Methodology
AI phone receptionist for growing teams: the same 24/7 answering, booking, SMS and call transfers, plus a live Pulse dashboard and call-quality analytics across assistants and locations.
- Entry price
- €59/moexcl. VAT400 min
- Free trial
- Yes
- Languages
- 8
U
upfirst.ai · AI receptionist for SMBs
Upfirst — AI receptionist for SMBs, based in United States. Plans start at $24.95/mo. A free trial is available.
- Entry price
- $24.95/mo30 calls
- Free trial
- Yes
- Languages
- 35
F
fonio.ai · AI receptionist for SMBs
fonio.ai — AI receptionist for SMBs, based in Austria. Plans start at PLN 479/mo excl. VAT. A free trial is available.
- Entry price
- PLN 479/moexcl. VAT1,000 min
- Free trial
- Yes
- Languages
- 60
More options: all My AI Front Desk alternatives, best AI receptionists for Poland and best for Europe.