Trillet review 2026: Juney and white-label plans, real cost per minute, 32 languages, unconfirmed Polish, GDPR status and the best alternatives for EU firms.
Trillet is an Australian voice-AI platform with three offers: Juney, an SMB receptionist app at $49/month for 150 minutes; a white-label platform for agencies from $99/month for 1,000 minutes; and an Enterprise tier for regulated industries. It suits agencies and HIPAA-sensitive businesses. Buyers who need confirmed Polish, EU data hosting or published phone-number coverage should compare it with Telofia (publisher's partner) and Voxiora (publisher's partner) first.
Verdict in brief
Trillet scores 8.2/10 in the CallAgent Index (methodology). Its strengths are a low per-minute rate on the white-label Studio plan, 32 call languages, a HIPAA mode, and SOC 2 Type II and ISO 27001 evidence. Its weak points for European SMBs are that Polish is not confirmed, no EU hosting is stated, and phone-number countries are not published.
What Trillet is and who makes it
Trillet is headquartered in Australia, and our catalog classifies it as a developer platform. It is sold in three forms:
- Juney: a ready-made AI receptionist app for small businesses, sold on juney.ai.
- White-label platform (Studio and Agency): lets agencies resell AI phone agents under their own brand, with unlimited client workspaces on Agency.
- Enterprise: aimed at regulated industries, with Australian data residency and other regions by agreement.
Full profile: Trillet on CallAgent Index.
Plans and real monthly cost
| Plan | Price | Included usage | Cost per included minute |
|---|
| Juney (SMB app) | $49/month | 150 minutes | Not published (simple division of $49 by 150 minutes: about $0.33) |
| White-label Studio | $99/month | 1,000 minutes | $0.099/min |
| White-label Agency | On request | 3,000 minutes, unlimited client workspaces | Not published |
| Enterprise | On request | Custom | Not published |
- Overage: $0.12 per minute of AI usage on white-label plans. Telephony is billed separately.
- Free trial: 7 days. A card is required, and you are not charged until day 8.
- Setup fee: the vendor does not publish one.
- Tax: prices are shown as published. The catalog does not state whether they include VAT.
In practice, Studio is cheap per minute, but the real monthly bill also includes telephony, which Trillet does not price in the catalog data. Juney's 150 minutes cover a low call volume, so busy front desks may outgrow the plan quickly.
Features (what it does well)
- Appointment booking with Google Calendar.
- SMS follow-up, call recording and transcripts.
- API access for custom builds.
- HIPAA mode: a toggle that disables call recording and storage.
- SOC 2 Type II and ISO 27001 evidence available, according to the pricing page.
- Native connections to ServiceTitan and GoHighLevel, which are useful for field-service businesses and agencies.
- Call transfer, although the only published evidence is an emergency-line transfer example on the homepage.
The vendor does not publish details on learning from your website, automatic language switching or webhooks.
Languages and regions
Trillet's pricing page lists 32 languages, including English, Spanish, Arabic, Hindi and German. No full official list is published. Trillet's own blog places Polish among "additional languages to check against the current voice list", so Polish support is not confirmed. Polish businesses should test a Polish call during the trial before committing.
The vendor does not publish which countries it offers phone numbers in.
Setup and integrations
Juney targets self-service SMB use, while the white-label and Enterprise tiers are built for agencies and larger deployments. The vendor does not publish a typical go-live time. Published integrations:
- Google Calendar
- ServiceTitan
- GoHighLevel
- API
Privacy and GDPR
GDPR appears among the compliance badges in Trillet's site footer. Data residency in Australia is offered on Enterprise, and other regions are available by agreement. No EU hosting is stated for standard plans. EU companies that must keep call data in the EU should confirm this in writing before signing.
Pros and cons
- Pro: $0.099 per included minute on White-label Studio.
- Pro: white-label offer with unlimited client workspaces on Agency.
- Pro: HIPAA mode plus SOC 2 Type II and ISO 27001 evidence.
- Pro: 32 call languages.
- Pro: ServiceTitan and GoHighLevel integrations.
- Con: Polish not confirmed.
- Con: no EU hosting stated; Australian residency on Enterprise only.
- Con: phone-number countries not published.
- Con: telephony billed separately on white-label plans.
- Con: the trial requires a card.
Who it is best for and who should look elsewhere
Best for:
- Agencies reselling AI receptionists under their own brand.
- Service businesses using ServiceTitan or GoHighLevel.
- Healthcare-adjacent teams that need a HIPAA mode.
Look elsewhere if you:
- Need calls held in Polish.
- Need data stored in the EU.
- Need a local number in Poland.
- Want a fixed, all-in monthly price including telephony.
Best alternatives to Trillet
[Telofia](/tools/telofia) is the closest fit for European SMBs, and it is our Editor's choice at 9.2/10. Plans and pricing:
- Line: €49/month net (€41/month net with yearly billing), with 400 minutes.
- Desk: €89/month net (€74/month net with yearly billing), with 1,000 minutes, which works out to €0.089/min net.
- Separate USD price list: Line at $49/month net, with 400 minutes, compared with 150 minutes on Juney at the same headline figure.
- Overage: €0.13/min net.
Telofia also offers:
- Calls in 8 languages (English, Polish, German, Spanish, French, Italian, Portuguese and Dutch), with automatic switching between them.
- Data stored in Frankfurt, with a GDPR DPA available.
- Local numbers in 32 countries, including Poland.
- Self-service setup with no setup fee (an optional paid setup service is available).
- A 14-day trial with 30 minutes, and no card needed to test in the browser.
- Google Calendar booking.
- CRM connections via webhooks, the REST API or Zapier/Make/n8n.
Getting started takes minutes, not a sales project. A typical self-service setup looks like this:
- Start the 14-day trial and test the assistant in your browser, without a card.
- Let it learn from your website, so it can answer common questions about your business.
- Connect Google Calendar so callers can book appointments directly.
- Add a local number (from €5/month net, card needed during the trial) or keep your existing number and forward calls to it.
- Optionally connect your CRM via webhooks or Zapier/Make/n8n so call details and transcripts reach your team.
Because there is no sales call or implementation project, a small business can hear its assistant answer a real call on the first day of the trial. See Telofia vs Trillet.
[Voxiora](/tools/voxiora), also an Editor's choice at 9.2/10, suits growing teams with several locations. It adds a live Pulse dashboard and call-quality analytics on top of the same core features: 8 languages including Polish, EU hosting in Frankfurt, numbers in 32 countries, the same self-service setup with no setup fee, and a 14-day trial with no card needed to test in the browser. Plans and pricing:
- Essential: €59/month net (€49/month net with yearly billing), with 400 minutes.
- Pro: €119/month net, with 1,000 minutes.
- Business: €339/month net, with 3,000 minutes, from €0.113/min net.
- Overage: €0.15/min net.
See Voxiora vs Trillet.
[Retell AI](/tools/retell-ai) fits developers and agencies who would otherwise choose Trillet's platform. It offers:
- Pay-as-you-go voice from $0.07/min, with infrastructure, telephony and add-ons billed separately, and $10 in free credits.
- 55 documented languages, including Polish.
- HIPAA support.
- Native CRM integrations, including HubSpot and Salesforce.
- Retell-managed numbers in the US and Canada only; other countries require your own SIP or imported numbers.
[fonio.ai](/tools/fonio-ai), an Austrian vendor, is strong in DACH and actively localised for Poland, with a Polish site and a PLN price list. It offers:
- Solo: €119/month excl. VAT, with 1,000 minutes.
- Team: €359/month excl. VAT, with 3,600 minutes.
- A separate PLN price list.
- 60+ languages, including Polish.
- A 14-day trial and a 30-day money-back guarantee.
T
telofia.com · AI receptionist for SMBs
★Editor's choice · Best overallPublisher's partnerTelofia is made by a company affiliated with the publisher (JG Invest P.S.A.). Its score is calculated with the same formula as every other product. “Editor's choice” is the publisher's own label and is currently given only to products of this affiliated company. Disclosure · Methodology
Self-service AI receptionist built in Poland: answers 24/7, books appointments in Google Calendar, takes orders, sends SMS follow-ups, transfers to staff and gives you a transcript of every call.
- Entry price
- €49/moexcl. VAT400 min
- Free trial
- Yes
- Languages
- 8
V
voxiora.com · AI receptionist for SMBs
★Editor's choice · Best for growing teamsPublisher's partnerVoxiora is made by a company affiliated with the publisher (JG Invest P.S.A.). Its score is calculated with the same formula as every other product. “Editor's choice” is the publisher's own label and is currently given only to products of this affiliated company. Disclosure · Methodology
AI phone receptionist for growing teams: the same 24/7 answering, booking, SMS and call transfers, plus a live Pulse dashboard and call-quality analytics across assistants and locations.
- Entry price
- €59/moexcl. VAT400 min
- Free trial
- Yes
- Languages
- 8
R
retellai.com · Developer platform
Retell AI — Developer platform, based in United States. Pricing is available on request. A free trial is available.
- Entry price
- —
- Free trial
- Yes
- Languages
- 55
F
fonio.ai · AI receptionist for SMBs
fonio.ai — AI receptionist for SMBs, based in Austria. Plans start at PLN 479/mo excl. VAT. A free trial is available.
- Entry price
- PLN 479/moexcl. VAT1,000 min
- Free trial
- Yes
- Languages
- 60
More options: best for small businesses, best for Poland, best for Europe and best free trials.