CallAgent Index
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Retell AI

retellai.com · Developer platform · United States

8.5/10

Retell AI — Developer platform, based in United States. Pricing is available on request. A free trial is available.

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Our verdict

Strengths

  • ✓ Free trial
  • ✓ 55+ call languages
  • ✓ Speaks Polish
  • ✓ Books appointments into calendars
  • ✓ API and webhooks
  • ✓ GDPR / EU data commitments

Watch-outs

  • • Needs developers to build the agent

Plans and pricing

PlanEntry priceIncludedNotes
Pay as you go (voice)0.07 USD / minute$10 free credits; 20 free concurrent callsPublished range $0.07-$0.31/min depending on components. Components: Retell voice infrastructure $0.055/min; telephony $0.015/min (Twilio/Telnyx; SIP trunk/custom telephony $0); TTS $0.015/min (platform, Minimax, Fish, Cartesia, OpenAI, Inworld) up to $0.04-$0.10/min for ElevenLabs models; LLM from ~$0.0016/min (GPT 5 nano) to $0.16+/min (e.g. Claude 5 Sonnet $0.064, GPT 5.1 $0.04). Speech-to-speech models $0.05-$0.38/min.
Voice infrastructure fee0.055 USD / minutePlatform component, billed per second.
Telephony (Retell numbers via Twilio/Telnyx)0.015 USD / minutePhone number $2/month (US/CA), toll-free $5/month per docs; verified number $10/month.
EnterpriseContact salescustom; 50+ concurrencyCustom pricing; custom MSA/DPA, custom BAA, SSO, RBAC, dedicated server add-on.
Free trial
$10 free credits
Extra usage
Add-ons: knowledge base +$0.005/min, denoising +$0.005/min, guardrails +$0.005/min, PII removal +$0.01/min, AI QA $0.10/min after 100 free min, batch call $0.005/dial, branded caller ID $0.10/outbound call, SMS $0.01/msg; extra concurrency $8/month each beyond 20
Setup fee
Not stated
Yearly billing
Not stated

Languages

55 languages · Polish confirmed

Docs 'Supported languages by provider' list 55 languages; Polish (pl-PL) supported for TTS (platform, MiniMax, Cartesia, Inworld, Fish Audio, ElevenLabs, OpenAI) and ASR (Deepgram, Azure, Soniox; not AssemblyAI). Dedicated Polish landing page exists.

Phone numbers

Retell-managed numbers: US and Canada only (docs). Other countries, incl. Poland/EU, via custom telephony / SIP trunk / imported numbers (Twilio, Telnyx, Vonage etc.). Outbound from Retell numbers to a limited list of ~15 countries (docs inconsistent).

Features

Appointment booking
✓ Yes
Calendar sync
✓ YesCal.com, Calendly
Call transfer to staff
✓ Yes
SMS follow-up
✓ Yes
CRM integrations
✓ YesHubSpot, Salesforce, GoHighLevel, Zoho CRM, Microsoft Dynamics 365, Pipedrive, Keap
Call recording
✓ Yes
Transcripts
✓ Yes
Learns from your website
Not stated
Auto language switching
✓ Yes
Custom / cloned voice
Not stated
API
✓ Yes
Webhooks
✓ Yes
HIPAA
✓ Yes

Europe, GDPR and security

✓ YesGDPR not stated on pricing page; custom DPA on Enterprise; Trust Center linked

Reviews on other sites

  • G2: 4.8/5 (2638)

Sources (checked November 7, 2026)

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https://www.callagentindex.com/en/tools/retell-ai