CallAgent Index
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PolyAI

poly.ai · Enterprise contact center · United Kingdom

6.8/10

PolyAI — Enterprise contact center, based in United Kingdom. Pricing is available on request. A free trial is available.

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Our verdict

Strengths

  • ✓ Free trial
  • ✓ 70+ call languages
  • ✓ Speaks Polish
  • ✓ GDPR / EU data commitments

Watch-outs

  • • Pricing only via sales

Plans and pricing

PlanEntry priceIncludedNotes
Agentic Dialog PlatformContact salessecurity, per-second billing, no minimums, model upgrades, integrations, telephony (own SIP carrier free), channels, testing, monitoringPriced per minute; rate not published, contact sales
Dialog-RSN-1 API (model only)0.02 USD / minute2 concurrent calls (10 after adding a card)Per connected minute, billed per second; text tokens $2.00/1M input, $0.20/1M cached, $5.00/1M output; telephony and orchestration not included
Free trial
$100 free credit for new accounts (limited time, sign-ups before 19 November)
Extra usage
Not stated
Setup fee
Not stated
Yearly billing
Not stated

Languages

73 languages · Polish confirmed

Docs list 73 response languages incl. Polish (pl-PL); recommended LLM Raven 3.5 covers 24 languages incl. Polish. Marketing pages say 45 languages. Polish TTS voice availability varies by provider.

Phone numbers

Bring your own SIP carrier (connects free); integrations with Twilio, Verizon Business, Five9, NICE, AWS. No country list published.

Features

Appointment booking
✓ Yes
Calendar sync
Not stated
Call transfer to staff
✓ Yes
SMS follow-up
Not stated
CRM integrations
✓ YesSalesforce, Zendesk
Call recording
Not stated
Transcripts
Not stated
Learns from your website
Not stated
Auto language switching
Not stated
Custom / cloned voice
Not stated
API
✓ Yes
Webhooks
Not stated
HIPAA
✓ Yes

Europe, GDPR and security

✓ YesSOC 2, GDPR, PCI DSS, HIPAA claimed as 'baked into the architecture'

Built for

hospitalityhealthcareutilitiesretailfinancial servicesenterprise contact centers

Reviews on other sites

  • G2: 5/5 (12)

Sources (checked November 7, 2026)

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VoiceLab.AI

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Free trial
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Languages
—
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https://www.callagentindex.com/en/tools/polyai