Telofia vs PolyAI

A side-by-side comparison of Telofia and PolyAI using the vendors' own published data (checked November 7, 2026).

Higher score: Telofia (9.6/10).

Criterion	TTelofia ★Editor's choice · Best overallPublisher's partner	PPolyAI
Score	9.6/10	6.8/10
Type	AI receptionist for SMBs	Enterprise contact center
Company HQ	Poland	United Kingdom
Entry price	€49/mo · 400 min	Contact sales
Cost / min	€0.09	—
Free trial	14 days with 30 test minutes, no credit card	$100 free credit for new accounts (limited time, sign-ups before 19 November)
Extra usage	€13 per 100 extra minutes (€0.13/min)	Not stated
Languages	35	73
Polish	✓	✓
Calendar sync	✓ YesGoogle Calendar, Microsoft Outlook / 365	Not stated
CRM integrations	✓ YesHubSpot, Pipedrive, REST API / webhooks, MCP	✓ YesSalesforce, Zendesk
Appointment booking	✓ Yes	✓ Yes
Call transfer to staff	✓ Yes	✓ Yes
SMS follow-up	✓ Yes	Not stated
Call recording	✓ Yes	Not stated
Transcripts	✓ Yes	Not stated
Learns from your website	✓ Yes	Not stated
Auto language switching	✓ Yes	Not stated
API	✓ Yes	✓ Yes
Webhooks	✓ Yes	Not stated
GDPR / EU data	✓ YesEU data hosting (Frankfurt, Germany); GDPR data processing agreement; AI disclosure in the greeting	✓ YesSOC 2, GDPR, PCI DSS, HIPAA claimed as 'baked into the architecture'
HIPAA	✕ No	✓ Yes
Ease of setup	100%	15%
Pricing & value	100%	10%
Free trial	100%	100%
Languages	100%	85%
Features	90%	35%
Europe & GDPR	100%	45%
Third-party reviews	0%	37%