CallAgent Index
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Vapi

vapi.ai · Developer platform · United States

7.9/10

Vapi — Developer platform, based in United States. Plans start at $29/mo. A free trial is available.

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Our verdict

Strengths

  • ✓ Published pricing
  • ✓ Free trial
  • ✓ Speaks Polish
  • ✓ Books appointments into calendars
  • ✓ API and webhooks

Watch-outs

  • • No EU data commitment published
  • • Needs developers to build the agent

Plans and pricing

PlanEntry priceIncludedNotes
No Success Package (pay-as-you-go)0.05 USD / minute$5 free credits; 1 phone number; 4 concurrent calls; 14-day data retention$0.05/min Vapi hosting fee, pre-paid. Provider costs passed through at cost on top: STT (Deepgram ~$0.0095-0.0099/min), LLM (OpenAI ~$0.0077-0.0452/min), TTS (ElevenLabs ~$0.0146-0.0238/min); transport: Vapi telephony/SIP/WebSocket/WebRTC free, Twilio $0.008 in / $0.014 out per min, Vonage $0.00814/min, Telnyx $0.0055/min (charged by provider). Calculator example 1,000 min = ~$82-129/mo.
Core29 USD / month5 phone numbers; 10 concurrent calls; 30-day retention; ZDRPre-paid, auto-renew; usage still billed per minute ($0.05/min hosting + providers).
Pro999 USD / month10 phone numbers; 30 concurrent calls; 180-day retention; RBAC; Slack support; 99% uptime SLAPriced as 10% of Vapi hosting fee with a $999/month minimum.
PremierContact salescustomContact sales; 99.9% SLA, SSO, dedicated SIP.
Free trial
$5 free credits
Extra usage
Add-ons: HIPAA $2,000/month; extra concurrency $10/line/month; extra organization $20/month
Setup fee
Not stated
Yearly billing
Not stated

Languages

Not stated · Polish confirmed

Language support depends on chosen STT/TTS provider (e.g. Google STT 125+, Azure TTS 140+, ElevenLabs 30+). Polish (pl) explicitly listed for Deepgram Nova 3/Nova 2 transcriber; search snippets also show Polish for Cartesia, PlayHT, LMNT, OpenAI, Speechmatics, Google, ElevenLabs.

Phone numbers

Free Vapi numbers are US area codes, inbound only. International (incl. Poland/EU) requires importing numbers from Twilio, Telnyx, Vonage, DIDWW or BYO SIP.

Features

Appointment booking
✓ Yes
Calendar sync
✓ YesGoogle Calendar
Call transfer to staff
✓ Yes
SMS follow-up
✓ Yes
CRM integrations
✓ YesSalesforce, HubSpot, GoHighLevel, Zendesk
Call recording
✓ Yes
Transcripts
✓ Yes
Learns from your website
Not stated
Auto language switching
✓ Yes
Custom / cloned voice
Not stated
API
✓ Yes
Webhooks
✓ Yes
HIPAA
✓ Yes

Europe, GDPR and security

✕ No

Reviews on other sites

  • G2: 4.2/5 (3)

Sources (checked November 7, 2026)

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