Voiceflow

voiceflow.com · Developer platform · Canada

7.1/10

Voiceflow — Developer platform, based in Canada. Plans start at $60/mo. A free trial is available.

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Our verdict

Strengths

✓ Published pricing
✓ Free trial
✓ GDPR / EU data commitments

Watch-outs

• Needs developers to build the agent

Plans and pricing

Plan	Entry price	Included	Notes
Free	0 USD / month	one-time credit grant (does not renew)	For trying out, not production
Pro	60 USD / month	10,000 credits/month	From Voiceflow's April 2025 credits announcement ($648/year billed annually); current pricing page no longer shows list prices
Business	150 USD / month	—	Base price per April 2025 announcement (Teams renamed Business); now 'Request pricing' on pricing page
Enterprise	Contact sales	custom credit allotment	Per contract; SSO, private cloud hosting

Free trial: Free plan; agencies: 'Free trial, no credit card required'
Extra usage: Credit-based usage; optional auto top-ups when credits run out (rates not published on fetched pages)
Setup fee: Not stated
Yearly billing: Pro $648/year vs $60/month (per 2025 announcement)

Languages

Not stated · Polish not confirmed

No published voice (STT/TTS) language list. STT providers: Deepgram, Gladia, Cartesia, AssemblyAI, Google (Chirp 3 added Feb 2026 with 'many new languages' and multilingual speech detection). An older NLU language doc listed Polish, but it now redirects and does not cover voice.

Phone numbers

Voiceflow-provisioned numbers in US and Canada; or bring numbers via Twilio, Vonage, Telnyx (any country those carriers support). Call forward to phone number or SIP.

Features

Appointment booking: Not stated
Calendar sync: Not stated
Call transfer to staff: ✓ Yes
SMS follow-up: ✓ Yes
CRM integrations: ✓ YesSalesforce, HubSpot, Zendesk, Shopify
Call recording: Not stated
Transcripts: Not stated
Learns from your website: Not stated
Auto language switching: ✓ Yes
Custom / cloned voice: Not stated
API: ✓ Yes
Webhooks: Not stated
HIPAA: ✓ Yes

Europe, GDPR and security

✓ YesSOC 2 Type II, ISO/IEC 27001:2022, GDPR compliant; zero data retention with model providers; private cloud on Enterprise

Built for

customer supportagenciesecommerceenterprise

Reviews on other sites

G2: 4.6/5 (110)

Sources (checked November 7, 2026)

pricing page (no list prices; agencies free trial, business request pricing): https://www.voiceflow.com/pricing
plan structure, credits, add-ons: https://www.voiceflow.com/docs/documentation/account-management/billing
Pro $60 / Business $150 (2025 announcement, search snippet): https://www.voiceflow.com/stories/introducing-voiceflow-credits
HQ Toronto, telephony, compliance, integrations, API: https://www.voiceflow.com/ai-info
STT providers: https://www.voiceflow.com/docs/documentation/build/behaviour
Chirp 3 multilingual speech detection: https://docs.voiceflow.com/changelog/google-chirp-3-voice-input-output
G2 rating (search snippet): https://g2.com/products/voiceflow/reviews?page=3

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https://www.callagentindex.com/en/tools/voiceflow